Questions about your subscription, trouble connecting, or anything else — we read every message and aim to reply within one business day.
Pick whichever suits you — both go to the same support team.
Write to support@vpnprime.net from the address on your subscription and we can look up your account straight away.
Prefer a form? Submit a request and you will get a ticket number to track the conversation.
Many questions are already answered in our help center — setup guides, billing, and troubleshooting.
Including these details helps us solve things on the first reply.
The address used for the subscription — that is how purchases are matched to an account.
iPhone, iPad, Android, or Mac, and the app version if you can find it.
What you tried, what you expected, and any message the app showed.
Subscriptions bought in the App Store or Google Play are managed by the store, not by us. You can cancel or change a plan in your Apple or Google Play subscription settings at any time. Bought directly on this site? Email us and we will take care of it.
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